Member Survey Shows High Satisfaction,
Suggests More Improvements
NCWA's recent member survey showed it is healthy and stable two years after the end of the pandemic. Member satisfaction remains very high, although improvements can be made in programs and in staying relevant in rapidly changing times. The Board of Directors has begun to use this information in plans for the coming season and beyond.
Attendance at lectures continues to be high, as it was two years ago. Live-streaming of lectures is popular. Ratings for the quality of lectures were 88% and quality of topics 87%, compared to an overall 88% two years ago. The lecture program was considered highly timely and relevant. Members found the lecture venue to be convenient and comfortable.
Great Decisions participants thought the material in the briefing books and supplemental reading supplied by NCWA was improved but there was need for more improvement.
The program for bringing guests to lectures and Great Decisions meetings was used by 31% of the respondents this season and 92% are willing to bring guests next season.
More members preferred using the updated website than the call center because of wait times to reach the call center, although many said they like to use both.
28% of respondents were highly likely to donate some amount to NCWA student programs, such as summer scholarships, Model UN or Academic WorldQuest. An additional 19% were somewhat willing to donate. To read members' written comments, click here.